Frequently Asked Questions
What are the Box Office hours?
PERFORMANCE SCHEDULE HOURS
BOX OFFICE HOURS (Non-Performance weeks)Monday CLOSED Tuesday 1:00 PM - 6:00 PM Wednesday 1:00 PM - 6:00 PM Thursday 1:00 PM - 9:30 PM Friday 1:00 PM - 9:30 PM Saturday 1:00 PM - 9:30 PM Sunday 12:00 PM - 5:00 PM Monday 1:00 PM - 6:00 PM Tuesday 1:00 PM - 6:00 PM Wednesday 1:00 PM - 6:00 PM Thursday 1:00 PM - 6:00 PM Friday 1:00 PM - 6:00 PM Saturday CLOSED Sunday CLOSED How much are tickets?
Tickets to regular performances are $50 with discounts available for seniors (65+), groups of 12+, patrons 30 and under, military, teachers, and preview performances (before the production has opened to the press). This does not include tickets to "Jeff Daniels Onstage & Unplugged".How can I make a ticket reservation?
Annual donors of $250 or more (Playwright Circle members) may purchase tickets two weeks in advance of the general public. By phone: 734.433.7673 Purchases can be made by phone using Visa, Mastercard, Discover, or American Express. We require full payment at the time of ticket reservation. Reservations may be canceled or exchanged up to 24 hours prior to performance for a full refund (24-hour cancellation policy does not apply to groups of 12+). Please note that Jeff Daniels: Onstage & Unplugged has a 48 hour cancellation policy. In-person: 137 Park Street, Chelsea, MI 48118 Purchase tickets with Visa, Mastercard, Discover or American Express at our Box Office. Due to COVID-19 mitigation policies, we are not taking cash or checks at this time. Online: Click Here to purchase tickets online. Online service fees apply. Purchase tickets through our web site with a Visa, Mastercard, Discover, or American Express. Please call our Box Office if you have special seating needs, would like to purchase tickets at our group rate or have any questions about your ticket purchase. Web sales are subject to our 24 hour cancellation policy. Reservations are strongly recommended due to our limited capacity of only 168 seats.What are the Administration Office hours?
Monday 9:30 AM - 5:30 PM Tuesday 9:30 AM - 5:30 PM Wednesday 9:30 AM - 5:30 PM Thursday 9:30 AM - 5:30 PM Friday 9:30 AM - 5:30 PM Saturday CLOSED Sunday CLOSED Where are you located?
What overnight accommodations do you recommend?
Chelsea offers many hotels and bed-and-breakfasts. For a complete list, please visit the City of Chelsea's website.What are the best seats to sit in when using the theater's Hearing Loop System or an Assisted Listening Device?
For patrons who require an assisted listening device, or who have devices compatible with our Loop System, we recommend that they select seats in rows F-H on the left side, and rows K-M on the left side of the theatre for best connection. If you have any questions, please call the Box Office.Do you offer discounted tickets?
Yes! Please note that discount pricing is subject to ticket availability, cannot be combined, used retroactively or in conjunction with other offers, and may not apply to special events.- -Previews - $7.00 off per ticket for each of the 6-7 preview performances. These are the first 6-7 performances of each production before Press Opening. Most previews include a talk-back with the director/an Artistic Associate.
- -Senior Tickets - (for patrons 65+) $5.00 off the Adult Price.
- -Group Tickets - $6.00 off the Adult Price for groups of 12 or more with advance reservations. Group reservations can be made by phone or in-person for any date throughout the season and must be pre-paid at least three weeks in advance.
- -$30 Under 30 Deal - Tickets for patrons under the age of 30 are $30.
- -Military and Teacher Discounts - available through calling the Box Office.
What restaurants are nearby?
Chelsea offers many great restaurants within walking distance of the theatre. For a complete list, please visit the City of Chelsea's website.How can I sign up to usher?
Please visit our volunteering page for full details.Do you offer group sales or private events?
Yes! For more information, please call our box office at 734.433.7673 and ask to speak with our Patrons Services Manager, Kate Voigt.Do you offer gift cards?
Yes! You may choose to put ANY dollar amount on a Gift Card! Gift Cards may be redeemed online, over the phone, or in person. Gift Cards may be used to pay for tickets to plays, Jeff Daniels’ concerts, classes, and our 25th Anniversary coffee table book! Notify your gift recipient with a personalized email confirmation! To purchase a PRTC Gift Card, click HERE. You may also call (734) 433-7673 or stop in to the PRTC Box Office at 137 Park Street, Chelsea, MI 48118.All gift cards are valid for 5 years from the purchase date which allows your recipients to choose their own production and performance to attend. Gift cards are NOT redeemable for PRTC fundraising events and are not refundable for cash. The Gift Card ID code must be provided when making your reservation.
Gift Certificates purchased in 2015 or earlier (codes beginning with WT, WM, FSS, or SAT):
They may not be transferred to new PRTC Gift Cards.
They are valid for 5 years from the purchase date which allows your recipients to choose their own production and performance to attend.
Gift Certificates are not refundable for cash.
Prices vary by day and any balance must be paid at the time of reservation. Any unused balance is lost. Please mention the code written on the bottom left of your certificate when ordering, and present the certificate as payment when picking up your tickets.
Gift Certificates codes containing “COMP” may be used on the days indicated on the certificate only, and may not be upgraded.
What accessibility measures do you take?
The PRTC complies with all current ADA Standards (Americans with Disabilities Act).
Entrance ramps and elevator access are available on both the upper and lower levels. New in 2021, push button accessible doors will be available on both levels of the theater building.
Wheelchair-accessible seating is available in the front center row of the theatre, and the front row of all three seating areas are floor-level for those patrons who may not wish to climb stairs.
Companion seats are reserved in the second and third rows behind the accessible seating. According to ADA Standards, patrons purchasing companion seats must also purchase at least one accessible seat. We are able to sell companion seats without an accessible seat once all of the accessible seats are sold OR once the entire center section is sold. Out of respect for our patrons with mobility issues, we ask that able-bodied patrons avoid purchasing accessible seats online if other seats are available.
New in 2021, The Purple Rose Theatre installed hearing loop technology that works directly with the t-coil in your hearing aid or cochlear implant. We have hearing loop headphones available at the Box Office if you do not have a t-coil in your hearing aid. We also have large print programs are available at our Box Office for all performances.
Please mention any seating or accessibility needs you have when making your reservation.
Do you donate tickets to other organizations' fundraisers?
Yes! The Purple Rose Theatre Company is a nonprofit organization and understands the value of helping community organizations. We are happy to consider requests to donate tickets for use in fundraisers and silent auctions.Please note that we have a limited number of tickets to donate and we receive many requests each year. It is not possible for us to donate to every organization that requests tickets, and some requests will be denied. We will donate to a specific organization only once per year.
To request a donation for your charitable event, please complete the form provided HERE.
Please fill the form out carefully and look for the “Thank you for submitting” page to ensure that your request has been received.
What other policies should I be aware of?
No Smoking Policy
Smoking is not permitted inside the building.
Cameras and Recording Devices
The making of photographs and/or recordings is strictly prohibited inside the theatre.
Electronic Devices
During performances, please turn off or silence cellular phones, watch alarms and other electronic devices.
Refreshments
Please do not bring anything to eat or drink into the theatre.
Babes-in-arms
Out of consideration for our patrons and performers, babes-in-arms are not allowed in our theatre during performances.
Complimentary Cough Tablets
These are available at the Box Office. To avoid performance distractions, please unwrap them prior to the performance, at intermission or during the break between scenes.
Please Remain Seated
Actors may be using the aisles for entrances and exits during the show.
Late Seating
Once the performance has begun, seating is at the discretion of the House Manager.